Looking for Best Live Chat Software? Know What & How to Look For It

Global trend in marketing is moving at a great pace. The clients are migrating their marketing sources from normal marketing trends to virtual marketing.

Being more effective than normal marketing, the consumers are using virtual market. To upkeep the sales, definitely there is an urgency for a mediator that can deal with consumers and simultaneously deal with the query on behalf of an organization.

Live Chat tool is the most demanding tool in this decade. Sidelining traditional methods of business, which involves visiting market, meeting concerned authority and waiting for long hours to gain impetus, a new trend has capacitated the market. Developed to deal with query issued by consumers/clients, Live Chat software has other good uses. Using this appropriate tool, you are always available to the respond the client query. Apart from elevating sales for an organization, the support team which is available to deal client query, boosts customer satisfaction, customer belief and market reputation of the company.

 Today, Live Chat tool is favorable for both clients and organizations. It is the most common platform in current scenario of the market where expectation of the clients are heightened to top. These days, customer support is more advanced than it was decade before. Every single client is important to company; however, if one fails to convince client, then client will move to next service provider leaving behind a tough competition to survive.

 

Features that you must count in best Live Chat tool

A point arrives that due to number of live chat tools present in the market, question like – “which live tool must be chosen for better result? ” always put you in dilemma. Consequently, there are various factors you can count that could easily let you choose the most suitable live chat software. Some of the best factors are listed below:

• Data Privacy and tool availability: Data privacy and tool availability must be always promised for live chat tool before providing service to the clients. It includes password privacy, permission management, IP restriction and data encryption.

• Installation ease: Presence of number of characteristic feature must not over-shadow the setup complexity. It is always good to ask for a demonstration of software and see whether it is likely for the software to be installed on one machine to get you or your staff members a chance to use it and understand its work

• Flexibility and Adaptation: It is also important to keep a note that with the growth of your business, your live chat also require to grow along with it. Therefore, make the selection of software that very well allows you add operators later on, so that your staff could use original tool. Tracking and monitoring may also turn out to be more important with the growth of your business, so it is also good to keep those features in mind 

• Usability and user-friendly GUI: Any Live chat software is only effective only when it makes it easy for both your chat operators and customers to access and operate. So, it is important for you to opt live chat tool that offers button that get displayed easily. In addition, it also need to have a functionality allowing customers to leave messages via live chat especially when the service is not currently operating.

Choosing a right live chat software can very well facilitate you to interact with your online customers on a very good level. Certainly, with so much to look for while opting a right live chat software, fortunately eAssistance Pro is one such advance software that has got all of them. The tool guarantees 24/7 availability and immediate service assistance. Besides these features, eAssistance Pro provides live chat history, IP locater, simultaneous chat session and multilingual features. This impressive tool provides GEO mapping to locate your prospective client, apart from maintaining the traffic stats that assists you in designing different business strategies. With multi-instance login it allows multiple users to login in same time with different login IDs.

Facebook integration feature of eAssistance Pro allows users to chat directly from Facebook page. If user has common queries, then default reply to that query is automatically generated. As far as security is concerned, eAssistance Pro has 256-bit SSL security that provides active security against any sort of security infringement. To get eAssistance Pro live chat register a free account at https://account.eassistancepro.com/register.php

CLIMBING THE SUCCESS LADDER WITH LIVE CHAT

Live chat plays a crucial role in the success of a business. It is evident from the increase in the Live chat user ratio, that Live chat is turning out to be useful to different online businesses in terms of success, better communication, better provision of customer service. Therefore, the number of Live chat users are increasing day by day. Checkout the main features of the live chat software which are helping online businesses to develop stronger position in the market:

Footprints checker

The footprint checker feature of the software helps you to check the footprints of the visitor on your site and it also specifies the time duration spend over each page of the website. Live chat software helps you to focus on your prospective clients. You can target your niche by observing the browsing pattern of the user. It is easier to achieve the targets when you have leads. With the help of Live chat software you can create leads.

Live chat engager

Customer relationship can be built in a better way through Live chat. You can engage your customer while they are browsing through pages of your website. In this way customer becomes more interested. To make your first time customer, your life time customer, building strong impression in the first meeting is really important. Through Live chat software meet your customers virtually and engage them in your business. The customer is the king. If the customer is happy, the success of the business is for sure. The more customers get engaged in chat, the more they likely to do business. More business means more customers and more customers means profits and success of the business. Live chat engagement with customers and success goes hand in hand.

Customization possibilities

You can modify the Live chat button and everything related to it according to your brand or your website. From language to text, from background colors to images, everything can be customizable. The customization of the chat button increases the attractiveness of the chat button. Moreover it enhances the website's overall look. This little chat widget attracts the user faster then anything on your website. You can also modify it, in order to grab visitor's attention. You can customize the chat button in a way that the visitor feels warmly welcomed on the website, when he sees the chat button. Live chat can be presumed as a welcome sign by visitors, as they can always talk to you when they need to.

Feasible for every device

Live chat software can be operated through all the devices. Be it android phone, tablets or any other remote device. Its usage is not just restricted to your computer system or laptop. You can operate chat from any of the devices at any point of time from anywhere. You can always track your potential customer even when you are not on your desk, stick to your computer screen. Even your customers or visitors can chat with you through their android or remote devices.

eAssistance Pro Live chat comprises of all these above mentioned features. Install eAssistance Pro Live chat software on your website and climb the success ladder. Enjoy all the perks and benefits along with it. To read more please visit this link: https://www.eassistancepro.com/features.php

Bored of waiting on phone lines, follow this Magic tips of live chat software for an effective customer experience

Fifteen minutes long waiting calls on phone to get connect with the customer agent for the support, we can see people holding the calls most of the time and wait for the customer agent to talk. Isn't its annoying and time consuming process.

 For instant real time support , Live Chat Software can be an important customer support asset for the websites and business owners. Apart of customer support,users on line behavioral trend, their activities can easily be monitored and can help serving them better. Make your live chat software effective and use it smartly and the overall impact will be quite promising.

Use live Chat smartly to solve customers query quickly.

Apart of just serving as a quick medium for the conversation, Live chat software helps in gathering the useful information about the users activities and helps in taking the desire actions and for more conversions. Give a proper direction to your Chat and lead it to the desired point and outcome.

You can refer the mentioned below points for the ideal chat.

1. Make your Chat icon visible

This is the first step of effective live chat communication, the chat icon should be clearly visible, sounds, graphics can lead to a strong presence making the customer incline for getting started. Proper automated greeting messages can be added to make the user feel welcome and make sure not to further delay in responding.

2. Understanding the problem immediately

The customer concern should be identified immediately and provide the required solution. User can put the query in the chat message form and thus help the user to immediately look into the query and provide the solution fast.
 Auto inviting the users for the chat is also a quick remedy for the queries, like an agent can ask politely “ is there anything that you are looking and not able to find? “ is there any problem is using the discount coupon code” Thus the user will feel more comfortable  and it increases the chances conversion.

3. Planning and making in one direction.

Answering quickly is an important aspect in any customer support services. Make sure to align up the things in a proper order. For most frequent questions auto responses can be set , URLS can be save so as to provide it instantly  Auto chat distribution system where the customer will get directed to the particular agent ,setting chat operators hours and smartly turning the off line chat form field an important marketing tool.

4.Analyzing and Analyzing

With proper support ,live chat software also helps in proper analysis of the users surfing trend, their behavioral on line activities ,referral links and keywords from where they come from .thus it acts as an important marketing tool.
weekly analytics report helps understanding the plain areas and thus can work on improving it.

Conclusion

Thus with proper structure live chat software can add value and enhance the customer experience and providing valuable data that can help in converting prospects into the sales ,with proper channel flow of communication and proper management of emails., phone and live chat software ,one will be running the company with outstanding customer focus and a business site that got conversation from their users feedbacks and remarks.

Increase your sales upto 50% from your returning customers

Every business are working hard to increase its customer base as getting more and more customers leads to success story for a business you can see the huge profit sheet and stories of Facebook and Google.

Entrepreneurs spends lots and lots of money for grabbing market and acquiring the prospects instead of focusing on the already paid users however as per the business analysts, retaining customers is much easier than attaining new ones and as per the survey being done online business portals are getting 30% business from their existing clienteles itself where they were not spending huge amounts and were not paying heavy pay per clicks for getting the leads ,what they actually had done was adapting just 4 below practices with dual customer and support tool which finally had lead to increase in sales.

Choosing a dual customer and sales support tool is a need of today's business, Just by integrating and focusing on sales is not enough  as you need to take care of customer support simultaneously, for this live chat software is a must choice. Its serve as your sales and support tool and gets you with profits and customers satisfaction and with mentioned below live chat simple practices will make your business to new heights.

Now we can see that retailers are spending quality time and adapting these live chat practices in retaining the customers. So what are these live chat practices, how we can attain our customers by these practices. so for this Just check out the mention below points and start getting wow from your customers.

1. Life time value to be judged.

Retailors suppose to focus on the instant sales and ignore for attaining the customers. Thus attaining your customers for a long time should be the goal and you need to maintain a balance in getting new customers and effectively expanding the business with the existing users ,remember business grows and develops by the management team and by its users.

2.Quick response time and precise solution
  

The customer who use to come back to you again has much higher probability of getting convert so make sure that your agents provide them the quick and precise solution for their query. Once he has initiated  the chat for his question , it need to be answered quickly. Many live chat software for website companies are offering auto chat system where you can distribute the chat as per the query so it leads to right person handle the right query.

3.Bundle offer packages 

Nowadays companies are adapting various offers and schemes to attract and retain their customers, by the live chat software you can run a referral schemes as well ,where your user can get referral points and gets discounts in their next renewals.
Affiliate's programmers is an add on in this offer packages where you can directly set the incentives on the purchase of the product or services.

4. Stay connected.

This simple two words make a great change in any business. After you provide your customers a quick response what is required is to be in touch with them even after they purchase your product and becomes your customers. By the live chat software the biggest advantage is that you can proactively approach to all your customers and can monitor their surfing trends and take a quick survey online however marketing promotional emails ,phone calls are also the option for greeting customers and informing them about the offers, But what one word comes in the mind is the word instant, you can judge the meaning behind all the article and on the word "Instant".

 Conclusion:

Returning customers are worth to note and deserve the very best. Treat them with your 110% dedication and definitely you can see the high sales profit chart over the time. thus not making any further delays start with a live chat software for your website today and judge it yourself and hope it make a worth for you.

Seven Reasons to Try Live Chat Application on Your Websites

As most of the Live Chat applications are available for free trial, it is not necessary to spend a lot of time thinking about its feasibility. Without any doubt, you can run the trial version for a limited period allowed by application and can decide on its purchase thereafter. However, here we would enlist the main attractions behind adding the live chat software to a website.

 1.Humanizes the Website

Great sales persons bring great businesses to the firm. Even great products and services go unnoticed with no sales person there to promote them passionately. Live chat on a website stands for a sales person. The visitors feel that somebody is there to take care of them. With live chat, you can promote your products and services more proactively than by any other means.

2.Provides Convenience of Instant Real Time Communication

Nobody wants to wait. So are your website visitors.  Many options are available there to take your spot if you miss by a second. Therefore, you need to act fast to win the customer. The live chat on your website makes it possible by providing an instant way to communicate with the website visitor. The website visitors prefer live chat to other means, as it is instant, reliable and fast.

3.Instantly Connects the  Brand with  the visitor

By customizing the chat button, chat interface and some messages, the Live Chat software lets visitor feel the presence of the brand everywhere. It instantly connects the customer with your brand, and generates a feeling of reliability.

4.Helps to Know Your Customer prior to the Initiation of  the Chat

Geographical location, language, gender etc. have a great bearing on the requirements and tastes of the website visitors. The keywords and referrers used by them, the pages visited by the user, the time spend on a particular page etc. clearly indicate his requirement. The Live Chat application allows you to have all this information even before you start the chat. With all these details in hand, you can interact with the visitor more effectively.

5.Instantly Turns Website Visitors to Customers

When your visitor gets the right product, the chances are high that he purchases it instantly. Thus by providing right solutions to the website visitor, you can instantly turn him in to your customer.

6.Helps to Take Feedbacks Easily

Chat software helps you take feedbacks from visitors after the chat. Effective post chat surveys helps you redesign and optimize the website and marketing strategies.

7.Is Cost effective and Quicker than any other Mode of  Communication

Compared to email communication and toll-free numbers, live web chat is cost effective and quick.  A chat operator can handle multiple chat sessions at a time. It saves a lot of time and resources. In addition, it allows the visitor to go through the relevant web pages even while they are chatting.

 Is it advantageous to have a live chat on your website? Here are the seven reasons to add them to your website. You can experience these conveniences by running the Live Chat as a trial. To know more about software features and benefits visit website: https://www.eassistancepro.com/

How to install Live Chat Widget to your Blogger Sites?

Blogger, a free blog publishing tool by Google, lets any individual to share text, photos and videos to reach out to the website visitors. In order to make your support services more rewarding, to directly get in touch with your website visitors in real-time, you must integrate a Live chat support solution in your blogger website.

Chat live with your website visitors, share your ideas, promote your products, monitor website traffic, analyze website visitors' Internet activities and provide instant support services to your customers by integrating the Live Chat support solution in your blogger websites. eAssistance Pro, a Live chat support solution by Lepide Software Pvt. Ltd., offers simple, free one-click install plugins to let users integrate Live Chat services in Blogger websites.

Steps to integrate Live Chat Service in Blogger website

Follow the simple steps given below to incorporate Live Chat Widget in your Blogger website:

Step 1: Login to your eAssistance Pro account.

Step 2: Go to 'My Account' and Click on 'Get Your Chat Button Code' to get live chat button script, from there copy the desired chat button code.
 

Step 3: Now login to your Blogger Admin panel and all added blogs will get enlisted. Select anyone among them in which you want to add Live Chat button.

Step 4: Click on 'Template' option.
 

Step 5: Then, click 'Edit HTML' button to edit your current template.

Step 6: Add Live Chat button code anywhere in the body section where Live Chat button needs to be displayed.

Step 7: Click 'Save Template'.

Method II: eAssistance Pro chat option can also be incorporated in your websites through the Layout section. Follow the steps given as below:

Follow Step 1 to Step 3 as given in Method I.

Step 4: Now, click 'Layout' among the given options.

Step 5: Then, select 'Add a Gadget' option to display Live Chat button at your desired location.

Step 6: Scroll down and select 'HTML/JavaScript' from the dialog box.

Step 7: Paste the given Live chat button code in the available space and save it. The Live Chat button get displayed in your blog at desired location.

For more information,  please visit our official websites - https://www.eassistancepro.com/addons/blogger.php

Is the chat window customizable?

Yes, the chat window is totally customizable. The Live Chat application offers personalized images to be displayed while using the Live Chat application such as Chat icons, Header image/Logo , and Chat Invitation images.

The customizable chat icons allow website visitors to get engaged in a chat session with the website operators. They are mainly of two types: Online and Offline. The Online image is displayed when operators are logged-in and Offline image is displayed when none of the operators are logged-in and visitor is routed to leave a message for further communication.

The totally customizable Header image or Logo is the top banner that appears on the chat screen when any website visitor initiates a chat session by clicking on the chat images. This image or logo provides information about your company, your Outlook or your approach towards your services.

The Chat Invitation Image pops up over website visitor's screens when any website operator initiates a chat session with any of the visitor. To make chat invitations more appealing and interesting, a number of chat invitation inages are available to choose from. This customizable image can be created by ownself, can be replaced with the default image, or can be selected among various available options. 

 

Also, eAssistance Pro offers customizable Live Chat Buttons, Greeting Messages, System Messages, Canned Messages, and Post-Chat Survey Questions. The application facilitates a number of distinct Live Chat icons with professional look and feel and are available in numerous sizes, colors and languages for creating a personal touch with your website visitors.

In order to offer a real-time chatting environment to your website visitors, the Live Chat tool allows adding customized operators pictures as well. Also, wide range of customized Live Chat banners with different styles and colors are available to suit and fulfill your business-specific requirements. The customized post-chat survey questions can be added or deleted as per requirement and responses can also be configured accordingly. if you want more information, Please visit : https://www.eassistancepro.com/help/