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Thursday 26 June 2014

Increase your sales upto 50% from your returning customers

Every business are working hard to increase its customer base as getting more and more customers leads to success story for a business you can see the huge profit sheet and stories of Facebook and Google.

Entrepreneurs spends lots and lots of money for grabbing market and acquiring the prospects instead of focusing on the already paid users however as per the business analysts, retaining customers is much easier than attaining new ones and as per the survey being done online business portals are getting 30% business from their existing clienteles itself where they were not spending huge amounts and were not paying heavy pay per clicks for getting the leads ,what they actually had done was adapting just 4 below practices with dual customer and support tool which finally had lead to increase in sales.

Choosing a dual customer and sales support tool is a need of today's business, Just by integrating and focusing on sales is not enough  as you need to take care of customer support simultaneously, for this live chat software is a must choice. Its serve as your sales and support tool and gets you with profits and customers satisfaction and with mentioned below live chat simple practices will make your business to new heights.

Now we can see that retailers are spending quality time and adapting these live chat practices in retaining the customers. So what are these live chat practices, how we can attain our customers by these practices. so for this Just check out the mention below points and start getting wow from your customers.

1. Life time value to be judged.

Retailors suppose to focus on the instant sales and ignore for attaining the customers. Thus attaining your customers for a long time should be the goal and you need to maintain a balance in getting new customers and effectively expanding the business with the existing users ,remember business grows and develops by the management team and by its users.

2.Quick response time and precise solution
  
The customer who use to come back to you again has much higher probability of getting convert so make sure that your agents provide them the quick and precise solution for their query. Once he has initiated  the chat for his question , it need to be answered quickly. Many live chat software for website companies are offering auto chat system where you can distribute the chat as per the query so it leads to right person handle the right query.

3.Bundle offer packages 

Nowadays companies are adapting various offers and schemes to attract and retain their customers, by the live chat software you can run a referral schemes as well ,where your user can get referral points and gets discounts in their next renewals.
Affiliate's programmers is an add on in this offer packages where you can directly set the incentives on the purchase of the product or services.

4. Stay connected.

This simple two words make a great change in any business. After you provide your customers a quick response what is required is to be in touch with them even after they purchase your product and becomes your customers. By the live chat software the biggest advantage is that you can proactively approach to all your customers and can monitor their surfing trends and take a quick survey online however marketing promotional emails ,phone calls are also the option for greeting customers and informing them about the offers, But what one word comes in the mind is the word instant, you can judge the meaning behind all the article and on the word "Instant".

 Conclusion:

Returning customers are worth to note and deserve the very best. Treat them with your 110% dedication and definitely you can see the high sales profit chart over the time. thus not making any further delays start with a live chat software for your website today and judge it yourself and hope it make a worth for you.

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